FAQ - Revision history

Judit at 15:40, 7 July 2026

2026-07-07T15:40:43Z

← Older revision		Revision as of 17:40, 7 July 2026
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	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">

	<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png\|frameless\|20px\|link=]] </span><span class="up">[[File:Down.png\|frameless\|20px\|link=]]</span>		<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png\|frameless\|20px\|link=]] </span><span class="up">[[File:Down.png\|frameless\|20px\|link=]]</span>
	</div>		</div>

	<div style="font-weight:bold;line-height:1.6;">I cannot export colony data.</div>		<div style="font-weight:bold;line-height:1.6;">I cannot export colony data.</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
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	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
			<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png\|frameless\|20px\|link=]] </span><span class="up">[[File:Down.png\|frameless\|20px\|link=]]</span>
			</div>
	<div style="font-weight:bold;line-height:1.6;">I used to import my data, why I cannot do it anymore?</div>		<div style="font-weight:bold;line-height:1.6;">I used to import my data, why I cannot do it anymore?</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
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	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
			<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png\|frameless\|20px\|link=]] </span><span class="up">[[File:Down.png\|frameless\|20px\|link=]]</span>
			</div>
	<div style="font-weight:bold;line-height:1.6;">Why do I need to register?</div>		<div style="font-weight:bold;line-height:1.6;">Why do I need to register?</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
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	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
			<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png\|frameless\|20px\|link=]] </span><span class="up">[[File:Down.png\|frameless\|20px\|link=]]</span>
			</div>
	<div style="font-weight:bold;line-height:1.6;">Password did not arrive.</div>		<div style="font-weight:bold;line-height:1.6;">Password did not arrive.</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
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	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
			<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png\|frameless\|20px\|link=]] </span><span class="up">[[File:Down.png\|frameless\|20px\|link=]]</span>
			</div>
	<div style="font-weight:bold;line-height:1.6;">I forgot my password and/or username.</div>		<div style="font-weight:bold;line-height:1.6;">I forgot my password and/or username.</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
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	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
			<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png\|frameless\|20px\|link=]] </span><span class="up">[[File:Down.png\|frameless\|20px\|link=]]</span>
			</div>
	<div style="font-weight:bold;line-height:1.6;">How can I change my e-mail address / postal address / password?</div>		<div style="font-weight:bold;line-height:1.6;">How can I change my e-mail address / postal address / password?</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">

Judit at 15:38, 7 July 2026

2026-07-07T15:38:17Z

← Older revision		Revision as of 17:38, 7 July 2026
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	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">

			<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png\|frameless\|20px\|link=]] </span><span class="up">[[File:Down.png\|frameless\|20px\|link=]]</span>
			</div>

	<div style="font-weight:bold;line-height:1.6;">I cannot export colony data.</div>		<div style="font-weight:bold;line-height:1.6;">I cannot export colony data.</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">

Judit at 14:17, 6 July 2026

2026-07-06T14:17:23Z

← Older revision		Revision as of 16:17, 6 July 2026
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			==Exporting your data==
			<br/>

			<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
			<div style="font-weight:bold;line-height:1.6;">I cannot export colony data.</div>
			<div class="mw-collapsible-content">
			To reduce the number of exported columns, it is not normally exported by default. You need to check "Colony data". See wiki section Web interface > [[Exporting your data\|Exporting your data]] for more information.
			</div></div>
			<br/>

	==Importing your data==		==Importing your data==
	<br/>		<br/>

Judit at 10:01, 2 July 2026

2026-07-02T10:01:42Z

← Older revision		Revision as of 12:01, 2 July 2026
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	See wiki section [[Getting_started#Registration\|Web interface > Getting started to compare functions available to registered and unregistered users. <br/>		See wiki section [[Getting_started#Registration\|Web interface > Getting started to compare functions available to registered and unregistered users. <br/>
	</div></div>		</div></div>
	~~<br/>~~

	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
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	Check your spam folder. Some email providers automatically sort out mails as spam. <br/>If not in your spam folder, contact [https://support@biolovision.net support@biolovision.net] and indicate your device brand and model, and server provider.<br/>		Check your spam folder. Some email providers automatically sort out mails as spam. <br/>If not in your spam folder, contact [https://support@biolovision.net support@biolovision.net] and indicate your device brand and model, and server provider.<br/>
	</div></div>		</div></div>
	~~<br/>~~

	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
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	If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at [https://support@biolovision.net support@biolovision.net] if it did not arrive after a while. <br/>		If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at [https://support@biolovision.net support@biolovision.net] if it did not arrive after a while. <br/>
	</div></div>		</div></div>
	~~<br/>~~

	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">

Judit: /* Registration */

2026-07-02T10:00:30Z

Registration

← Older revision		Revision as of 12:00, 2 July 2026
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	<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">		<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
	<div style="font-weight:bold;line-height:1.6;">How can I change my e-mail address / postal address ~~and~~/or password?</div>		<div style="font-weight:bold;line-height:1.6;">How can I change my e-mail address / postal address / password?</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Go to Menu > My account and <br/>		Go to Menu > My account and <br/>

Judit: /* Registration */

2026-07-02T09:59:03Z

Registration

← Older revision		Revision as of 11:59, 2 July 2026
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	==Registration==		==Registration==
			<br/>

			<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
			<div style="font-weight:bold;line-height:1.6;">Why do I need to register?</div>
			<div class="mw-collapsible-content">
			You can use the site without registering, but functions will be limited. To share your records or access all tools, registration is required. This is because to guarantee the quality of data transmitted, we may need to contact you regarding unusual observations.<br/>
			See wiki section [[Getting_started#Registration\|Web interface > Getting started to compare functions available to registered and unregistered users. <br/>
			</div></div>
	<br/>		<br/>

Judit at 09:48, 2 July 2026

2026-07-02T09:48:40Z

@@ Line 24: / Line 24: @@
 Your username is the email address you registered with. <br/>
 If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at [https://support@biolovision.net support@biolovision.net] if it did not arrive after a while. <br/>
 </div></div>
 <br/>

Judit: /* Registration */

2026-07-01T09:54:21Z

Registration

← Older revision		Revision as of 11:54, 1 July 2026
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	<div style="font-weight:bold;line-height:1.6;">Password did not arrive.</div>		<div style="font-weight:bold;line-height:1.6;">Password did not arrive.</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Check your spam folder. Some email providers automatically sort out mails as spam. <br/>If not in your spam folder, contact [https:support@biolovision.net] and indicate your device brand and model, and server provider.<br/>		Check your spam folder. Some email providers automatically sort out mails as spam. <br/>If not in your spam folder, contact [https://support@biolovision.net support@biolovision.net] and indicate your device brand and model, and server provider.<br/>
	</div></div>		</div></div>
	<br/>		<br/>
Line 23:		Line 23:
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Your username is the email address you registered with. <br/>		Your username is the email address you registered with. <br/>
	If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at [support@~~biolovsion~~.net support@biolovision.net] if it did not arrive after a while. <br/>		If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at [https://support@biolovision.net support@biolovision.net] if it did not arrive after a while. <br/>
	</div></div>		</div></div>
	<br/>		<br/>

Judit: /* Registration */

2026-07-01T09:50:51Z

Registration

← Older revision		Revision as of 11:50, 1 July 2026
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	<div style="font-weight:bold;line-height:1.6;">Password did not arrive.</div>		<div style="font-weight:bold;line-height:1.6;">Password did not arrive.</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Check your spam folder. Some email providers automatically sort out mails as spam. <br/>If not in your spam folder, contact support@biolovision.net and indicate your device brand and model, and server provider.<br/>		Check your spam folder. Some email providers automatically sort out mails as spam. <br/>If not in your spam folder, contact [https:support@biolovision.net] and indicate your device brand and model, and server provider.<br/>
	</div></div>		</div></div>
	<br/>		<br/>
Line 23:		Line 23:
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Your username is the email address you registered with. <br/>		Your username is the email address you registered with. <br/>
	If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at [support@biolovsion.net] if it did not arrive after a while. <br/>		If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at [support@biolovsion.net support@biolovision.net] if it did not arrive after a while. <br/>
	</div></div>		</div></div>
	<br/>		<br/>

Judit at 09:42, 1 July 2026

2026-07-01T09:42:28Z

← Older revision		Revision as of 11:42, 1 July 2026
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	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	Check your spam folder. Some email providers automatically sort out mails as spam. <br/>If not in your spam folder, contact support@biolovision.net and indicate your device brand and model, and server provider.<br/>		Check your spam folder. Some email providers automatically sort out mails as spam. <br/>If not in your spam folder, contact support@biolovision.net and indicate your device brand and model, and server provider.<br/>
			</div></div>
			<br/>

			<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );">
			<div style="font-weight:bold;line-height:1.6;">I forgot my password and/or username.</div>
			<div class="mw-collapsible-content">
			Your username is the email address you registered with. <br/>
			If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at [support@biolovsion.net] if it did not arrive after a while. <br/>
	</div></div>		</div></div>
	<br/>		<br/>