FAQ
Importing your data
It may be due to the file extension. Try exporting the data with a different excel file (.xlsx) and import it again.
Registration
You can use the site without registering, but functions will be limited. To share your records or access all tools, registration is required. This is because to guarantee the quality of data transmitted, we may need to contact you regarding unusual observations.
See wiki section [[Getting_started#Registration|Web interface > Getting started to compare functions available to registered and unregistered users.
Check your spam folder. Some email providers automatically sort out mails as spam.
If not in your spam folder, contact support@biolovision.net and indicate your device brand and model, and server provider.
Your username is the email address you registered with.
If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at support@biolovision.net if it did not arrive after a while.
Go to Menu > My account and
· change your postal address at personal data, and/or
· change your e-mail and/or password at Email and password.
Click on Modify and use the new credentials next time you log in.