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Created page with "==Importing your data== <br/> <div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> <div style="font-weight:bold;line-height:1.6;">I used to import my data, why I cannot do it anymore?</div> <div class="mw-collapsible-content"> It may be due to the file extension. Try exporting the data with a different..." |
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It may be due to the file extension. Try exporting the data with a different excel file (.xlsx) and import it again. | It may be due to the file extension. Try exporting the data with a different excel file (.xlsx) and import it again. | ||
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==Registration== | |||
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<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | |||
<div style="font-weight:bold;line-height:1.6;">Password did not arrive.</div> | |||
<div class="mw-collapsible-content"> | |||
Check your spam folder. Some email providers automatically sort out mails as spam. <br/>If not in your spam folder, contact [https://support@biolovision.net support@biolovision.net] and indicate your device brand and model, and server provider.<br/> | |||
</div></div> | |||
<br/> | |||
<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | |||
<div style="font-weight:bold;line-height:1.6;">I forgot my password and/or username.</div> | |||
<div class="mw-collapsible-content"> | |||
Your username is the email address you registered with. <br/> | |||
If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at [https://support@biolovision.net support@biolovision.net] if it did not arrive after a while. <br/> | |||
</div></div> | </div></div> | ||
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Latest revision as of 11:54, 1 July 2026
Importing your data
I used to import my data, why I cannot do it anymore?
It may be due to the file extension. Try exporting the data with a different excel file (.xlsx) and import it again.
Registration
Password did not arrive.
Check your spam folder. Some email providers automatically sort out mails as spam.
If not in your spam folder, contact support@biolovision.net and indicate your device brand and model, and server provider.
I forgot my password and/or username.
Your username is the email address you registered with.
If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at support@biolovision.net if it did not arrive after a while.