FAQ: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
No edit summary |
||
| (2 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
==Exporting your data== | |||
<br/> | |||
<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | |||
<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png|frameless|20px|link=]] </span><span class="up">[[File:Down.png|frameless|20px|link=]]</span> | |||
</div> | |||
<div style="font-weight:bold;line-height:1.6;">I cannot export colony data.</div> | |||
<div class="mw-collapsible-content"> | |||
To reduce the number of exported columns, it is not normally exported by default. You need to check "Colony data". See wiki section Web interface > [[Exporting your data|Exporting your data]] for more information. | |||
</div></div> | |||
<br/> | |||
==Importing your data== | ==Importing your data== | ||
<br/> | <br/> | ||
<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | <div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | ||
<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png|frameless|20px|link=]] </span><span class="up">[[File:Down.png|frameless|20px|link=]]</span> | |||
</div> | |||
<div style="font-weight:bold;line-height:1.6;">I used to import my data, why I cannot do it anymore?</div> | <div style="font-weight:bold;line-height:1.6;">I used to import my data, why I cannot do it anymore?</div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
| Line 13: | Line 27: | ||
<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | <div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | ||
<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png|frameless|20px|link=]] </span><span class="up">[[File:Down.png|frameless|20px|link=]]</span> | |||
</div> | |||
<div style="font-weight:bold;line-height:1.6;">Why do I need to register?</div> | <div style="font-weight:bold;line-height:1.6;">Why do I need to register?</div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
| Line 20: | Line 36: | ||
<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | <div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | ||
<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png|frameless|20px|link=]] </span><span class="up">[[File:Down.png|frameless|20px|link=]]</span> | |||
</div> | |||
<div style="font-weight:bold;line-height:1.6;">Password did not arrive.</div> | <div style="font-weight:bold;line-height:1.6;">Password did not arrive.</div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
| Line 26: | Line 44: | ||
<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | <div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | ||
<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png|frameless|20px|link=]] </span><span class="up">[[File:Down.png|frameless|20px|link=]]</span> | |||
</div> | |||
<div style="font-weight:bold;line-height:1.6;">I forgot my password and/or username.</div> | <div style="font-weight:bold;line-height:1.6;">I forgot my password and/or username.</div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
| Line 33: | Line 53: | ||
<div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | <div class="toc mw-collapsible mw-collapsed" style="border-radius: 5px; border-color: light grey; padding: 25px; text-align: left; font-family: sans-serif; color: black; width: 95%; background-color: rgb(240, 240, 240, );"> | ||
<div class="mw-collapsible-toggle symcheateye" title="Parameters"><span class="down"> [[File:Up.png|frameless|20px|link=]] </span><span class="up">[[File:Down.png|frameless|20px|link=]]</span> | |||
</div> | |||
<div style="font-weight:bold;line-height:1.6;">How can I change my e-mail address / postal address / password?</div> | <div style="font-weight:bold;line-height:1.6;">How can I change my e-mail address / postal address / password?</div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
Latest revision as of 17:40, 7 July 2026
Exporting your data
I cannot export colony data.
To reduce the number of exported columns, it is not normally exported by default. You need to check "Colony data". See wiki section Web interface > Exporting your data for more information.
Importing your data
I used to import my data, why I cannot do it anymore?
It may be due to the file extension. Try exporting the data with a different excel file (.xlsx) and import it again.
Registration
Why do I need to register?
You can use the site without registering, but functions will be limited. To share your records or access all tools, registration is required. This is because to guarantee the quality of data transmitted, we may need to contact you regarding unusual observations.
See wiki section [[Getting_started#Registration|Web interface > Getting started to compare functions available to registered and unregistered users.
Password did not arrive.
Check your spam folder. Some email providers automatically sort out mails as spam.
If not in your spam folder, contact support@biolovision.net and indicate your device brand and model, and server provider.
I forgot my password and/or username.
Your username is the email address you registered with.
If you remember your username, type it and click on "Request a new password". It will be sent to the registered email address within few minutes. Check you spam folder and let us know at support@biolovision.net if it did not arrive after a while.
How can I change my e-mail address / postal address / password?
Go to Menu > My account and
· change your postal address at personal data, and/or
· change your e-mail and/or password at Email and password.
Click on Modify and use the new credentials next time you log in.